KYC Policy

Slots Of Vegas operates a Know Your Customer (“KYC”) process to verify the identity of our customers, protect account security, and help prevent fraud, money laundering, and other unlawful activity. This policy explains when verification may be required, which documents may be requested, how we handle information, and what restrictions may apply while verification is pending.

1. Purpose of KYC Verification

KYC verification is an essential part of our compliance framework. It allows Slots Of Vegas to confirm that an account is being used by the rightful owner and that the personal details provided during registration are accurate and up to date. Verification also helps us maintain a safe gaming environment, support responsible gambling measures, and meet our legal and regulatory obligations.

We may require KYC checks at different points in the customer journey, including when a withdrawal is requested, when account information changes, when unusual activity is detected, or when internal controls indicate that additional verification is necessary.

2. When Verification Is Required

Slots Of Vegas may ask you to complete KYC verification at any time, but verification is commonly triggered when:

You request a withdrawal.
Your cumulative transactions reach or exceed £2,000.
Your registration details do not match your payment information.
There is a change in your personal details, such as name, address, or payment method.
We detect suspicious, irregular, or potentially fraudulent activity.
We are required to do so under applicable law, regulatory obligations, or internal risk controls.

The £2,000 threshold is used as a practical verification trigger, but it does not limit our right to request documents earlier or later where appropriate.

3. Documents We May Request

To complete verification, we may ask you to provide clear and valid copies of documents that confirm your identity, address, and source of payment. Depending on your account activity, Slots Of Vegas may request one or more of the following:

Proof of identity: a passport, national identity card, or other government-issued photo ID.
Proof of address: a recent utility bill, bank statement, or official correspondence showing your full name and residential address.
Proof of payment method: documentation confirming ownership of the card or account used to deposit funds.
Bank statement: where necessary, a recent bank statement may be requested to support verification or payment checks.

Documents should be valid, legible, and complete. We may reject cropped, blurred, altered, expired, or incomplete files. If additional information is needed, we may ask you to resubmit documents in a clearer format or provide supplementary evidence.

4. Verification Process

Once you submit the requested documents, our team will review them as quickly as reasonably possible. Verification times may vary depending on the quality of the documents provided, the volume of requests being processed, and the complexity of the review.

In most cases, KYC review is completed within 24 to 72 hours after all requested documents have been received. However, this timeframe is indicative only and may be extended if further checks are required. Slots Of Vegas reserves the right to pause withdrawal processing until verification has been successfully completed.

If the information you submit does not match your account details, or if there are inconsistencies between documents, we may request clarification before completing the review.

5. Account Restrictions During Verification

While your KYC checks are pending, certain account actions may be restricted. These restrictions are designed to protect both you and Slots Of Vegas from unauthorised activity. Depending on the circumstances, this may include:

Delays to withdrawal processing.
Temporary limitations on deposits or game play features.
Requests for additional information before funds can be released.
Suspension of bonus eligibility until verification is completed.

Any restriction applied during verification is not a penalty. It is a standard security measure and may remain in place until we are satisfied that all checks have been completed successfully.

6. Information Handling and Data Protection

All information collected for KYC purposes is handled in accordance with applicable data protection laws and our internal security standards. Slots Of Vegas processes personal data only for legitimate business, compliance, and security purposes, including identity verification, fraud prevention, payment validation, and regulatory reporting where required.

We aim to collect only the information that is necessary for these purposes. Documents submitted during KYC review are stored securely and accessed only by authorised personnel, service providers, or regulatory bodies where there is a lawful basis to do so. We do not sell your documents or use them for unrelated purposes.

Where appropriate, we may retain verification records for as long as required by applicable legal, accounting, or compliance obligations. Once the retention period has expired, records are securely deleted or anonymised in line with our internal procedures.

7. How We Use KYC Information

Information collected through the KYC process may be used to:

Confirm your identity and age.
Verify your residential address.
Confirm ownership of deposit and withdrawal methods.
Prevent fraud, identity theft, and account misuse.
Support anti-money laundering and responsible gambling controls.
Meet our legal and regulatory obligations.
Resolve disputes, complaints, or payment queries.

We may also use the information to ensure that account activity is consistent with the details provided during registration and with our Terms and Conditions.

8. Refusal or Failure to Provide Documents

If you do not provide the documents we request, or if the documents are insufficient to complete verification, Slots Of Vegas may continue to restrict your account. This may include holding withdrawals, disabling certain account features, or suspending the account until the required information is received and approved.

If we are unable to verify your identity after reasonable attempts, we may refuse to process transactions and may close the account in accordance with our internal procedures and applicable legal requirements.

9. Third Parties and Secure Processing

In some cases, Slots Of Vegas may use trusted third-party service providers to assist with identity verification, payment checks, fraud screening, or compliance monitoring. These providers act under contractual obligations and are only permitted to process personal data for the specified purposes.

Where documents are shared with service providers or authorities, this is done only where necessary and only in accordance with applicable law. We take reasonable measures to ensure that all data transfers are secure and appropriately controlled.

10. Accuracy of Information

You are responsible for ensuring that the details you provide to Slots Of Vegas are accurate, complete, and kept up to date. If your personal information changes, you should notify us as soon as possible and provide any supporting documents we may require. Failing to keep your account information current may delay verification or prevent withdrawals from being processed.

11. Security of Submitted Documents

We use appropriate technical and organisational measures to protect documents submitted through the KYC process. This may include secure transmission protocols, access controls, and restricted internal permissions. While no method of electronic storage or transmission can be guaranteed to be completely secure, Slots Of Vegas takes reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure.

12. Contact Us

If you have questions about KYC verification, need assistance with document submission, or would like to check the status of your review, please contact our support team at [email protected].

Slots Of Vegas may update this KYC Policy from time to time to reflect changes in our procedures, legal obligations, or security requirements. Any updated version will take effect when published on our website.

Last Updated 2026-07-27